Comprehensive Contact Center Transformation
AIVIR represents Midas' integrated capability—combining strategic advisory, advanced technology, and operational excellence to deliver measurable contact center performance improvement.
Strategic Advisory Services
We focus on helping you to make useful content more accessible with an utlimate goal for a good sharing profit as a content creator.
Contact Center Assessment
Comprehensive analysis of your current operations—technology stack, workforce management, routing logic, customer journey touchpoints, cost structure. Deliverable: Detailed assessment with prioritized improvement roadmap.
Customer Experience Strategy
Service experience design that differentiates your brand. Omnichannel strategy development, service level optimization, customer satisfaction framework design, and voice-of-customer program implementation.
Technology Roadmap
Integration priorities, infrastructure upgrades, and AI adoption sequencing aligned with your digital transformation initiatives. Vendor evaluation and risk mitigation planning.
AIVIR Technology Platform
Intelligent Voice Response
NLP routes inquiries to the right agent. Intent-based routing achieves 94%+ accuracy.
Seamless Integration
API-first architecture connects with existing enterprise systems. This enables unified desktop and automated inquiry resolution.
AI Assisted Operations
Dynamic capacity management scales to volume fluctuations without fixed staffing, improves routing accuracy and resolution rates
Omnichannel Softphone
Make and receive calls in the browser. WhatsApp, SMS, Email and chat built into one platform. IVR and click-to-call included.
Frequently asked questions:
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Do I need to know about how to code?
Yes, you need to have a fair amount of knowledge in dealing with HTML/CSS as well as JavaScript in order to be able to use Lexend.
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Can I use it for commercial projects?
Feel free to do so. Lexend does exist to evolve every commercial project. You can also use it to build stunning websites for your own clients (we won’t breathe a word).
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Can I use it for multiple projects?
Definitely! Please use it however you like; we don’t limit it.
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Can I use this to create and sell a product?
Do not ever consider doing it.
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What is your refund policy?
We understand the importance of customer satisfaction and we strive to provide the best products and services. However, please note that due to the nature of our products and services, we do not offer refunds after a purchase has been made.
Begin Your Transformation Journey
Whether you're defining digital transformation strategy, modernizing legacy systems,
or seeking operational efficiency through managed services,
Midas provides the integrated expertise to achieve measurable results.
